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I’m sorry if I gave you the impression you could talk to me like that. I understand you completely, and I would like something else. This isn't against you, it's for me. Drawing on more than two decades’ experience as a leadership and life coach, Karin Kuschik demonstrates how a well-chosen sentence can provide much-needed clarity, offering up an effective solution even in the heat of the moment. Combining entertaining storytelling with practical tips and examples, Karin shows how purposeful words can have a freeing effect, how they make us strong, calm and confident, ready to win respect, meet challenges and take control. Whether you’re searching for the right words to resolve a situation at work or at home, this toolkit of small but mighty sentences will empower you to stay calm, gain respect and take control of whatever life throws at you.